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Customer Care Stats 2021 2023 FCC

This Data set contains detail of the monthly figures of customers in person attending Fingal County Council Offices and the volume of electronic communications (i.e. emails) to the email address CustomerCare@fingal.ie from 2021 to 2024 inclusive. The amount of telephone calls taken by Customer Care Agents and the resolution data on first point was 80% - 90% . In both County Hall and Grove Road Office the first point of contact is the Customer Care Agents and then if not resolved at site the details are forwarded to relevant staff members for action. This free staff in the back offices to carry on with day to day tasks and improves productivity for all our clients/customers within Fingal County Council Administrative Area.

About this dataset


Organization

Fingal County Council

fingal-county-council

Fingal County Council came into existence on the 1st January 1994, after the breakup of Dublin City Council into three separate Local Authorities (Fingal Co. Co./South Dublin Co... read more

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Datasets
345

Created on

2024-01-23

Last updated

2024-07-18

Metadata
Title Customer Care Stats 2021 2023 FCC
Description

This Data set contains detail of the monthly figures of customers in person attending Fingal County Council Offices and the volume of electronic communications (i.e. emails) to the email address CustomerCare@fingal.ie from 2021 to 2024 inclusive. The amount of telephone calls taken by Customer Care Agents and the resolution data on first point was 80% - 90% . In both County Hall and Grove Road Office the first point of contact is the Customer Care Agents and then if not resolved at site the details are forwarded to relevant staff members for action. This free staff in the back offices to carry on with day to day tasks and improves productivity for all our clients/customers within Fingal County Council Administrative Area.
Landing Page https://data.fingal.ie/datasets/FingalCoCo::customer-care-stats-2021-2023-fcc
Publisher Fingal County Council
Author Fingal County Council
Maintainer Fingal Admin
Region Fingal
Category Government and Participation
Star Rating
License CC-BY-4.0
Target NA
Tags
Language en
Version NA

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